Dorsett Hotel Review

We stayed at the Dorsett Hotel during our visit to London for my daughter’s birthday and for our visit to KidZania. The hotel has been beautifully converted from a former cinema and some parts of it are still Grade 11 listed building.


This is the first ever Dorsett hotel outside of Asia and has 317 rooms across eight storeys in Chinese or contemporary style. The Dorsett Shepherds Bush does not have floor number 4, we were told that this is due to cultural beliefs that 4 is an unlucky number.
As we entered the hotel the first thing you realise is that the contemporary interior belies its historic façade.


The reception area is very smart and the staff were all extremely professional, efficient, helpful and polite especially with the children making them feel welcome as soon as we entered the hotel.


We were upgraded to one of the 3 Dorsett Suites with a full master bedroom, second bedroom and a separate seating area.




These rooms are spacious and the beds were really comfortable.


From our room we had some splendid views of London from the roof top.


The room had an opulent marble bathroom with his and hers sinks, a separate shower and a bath with a rain shower.





The children were delighted with their own bedroom and complimentary kids packs with bag, teddy, slippers and water, these are fantastic little touches and the girls loved them!





The rooms were of a very high standard, with a 42” LCD TV in the living area, another LCD TV in the master bedroom, bathrobe and slippers, Lavazza coffee machine and a fully stocked mini-bar.






The design throughout the Dorsett is influenced by the company’s Chinese roots, designed tastefully  with use of gold and black hues across its fixtures, fittings and furniture.



For example there is a symbol of a bird on each bedroom door.


All suites and executive rooms also have full access to the Dorsett Lounge, which is located on the ground floor.


Children are  welcome and it was a nice treat for the girls to have access to sweets, snacks and soft drinks.  There were also beers and wines available and was a nice area to relax in the evening after a busy day in London.


Having complimentary refreshments throughout the day and complimentary wireless internet access was a great bonus.


Our suite was on the top floor of the hotel opposite the Adeela Crown Aesthetic Spa.  We decided to treat ourselves to a manicure and a spa treatment from the variety of treatment therapies to choose from.


There is also access to the sauna and a steam room, which is complimentary for all overnight guests.  The staff were very friendly and made a fuss of my daughter who also had a mini manicure.


There was also a  gym and business centre at the hotel, which looked fantastic but we didn’t make use of these facilities during our stay.


We managed to park our car at the hotel for our stay, but this depends on availability.  The hotel also offers a valet parking service at a cost  of £26 per day.  There is also the option to park at Westfield shopping centre a two minute drive away for £8per day. Westfield is a huge up market shopping mall with many choices of eateries, shops, entertainment and KidZania.


The continental breakfast we had each morning was delicious, with a wide selection of foods which were constantly refilled.


There was a good selection for breakfast, including a chef waiting to make omelettes to order.  The restaurant was attractive and very clean, the staff extremely attentive.


We chose the Dorsett hotel as its so close to KidZania, just a 5 minute walk. The concierge and front desk staff were very attentive.  They organised KidZania tickets for us for the day and time we specified.


The hotel is in a great location, very close proximity to Shepherds Bush tube station, and the Westfield Shopping Centre which is where Kidzania is located.  There are also numerous small pubs, restaurants, and convenience stores within the vicinity of Shepherds Bush.

On the day of our visit to KidZania we used the luggage storage at the main reception.  Staff also let the children have their own luggage tags which they loved as they pretended to be the hotel management!


The Dorsett Hotel is one of the most family friendly hotels we have visited in London and everything about the hotel is stylish coupled with fantastic customer service. We look forward to being welcomed back to the hotel during our next visit to London.




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